Refund policy

Return & Refund Policy

All purchases are considered final. Returns and refunds are not accepted unless the product received is defective, damaged, or incorrect.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item.

If the product is confirmed to be defective, damaged, or incorrect, we will process a full refund for the affected product. Customers should contact us at support@challengejewelry.com and provide details and, where applicable, photographs of the issue so that we can evaluate the product.

Items that are not defective, damaged, or incorrect are not eligible for a return or refund.

Non-Returnable Items

All products are non-returnable and non-refundable unless they are confirmed to be defective, damaged, or incorrectly supplied.

We do not accept returns or refunds for change of mind, incorrect selection, or any other reason unrelated to a confirmed product defect, damage, or fulfillment error.

Exchanges

We do not offer exchanges. If you receive a defective, damaged, or incorrect product, please contact us at support@challengejewelry.com so we can review the issue and provide an appropriate resolution.

Refunds

If your product is confirmed to be defective, damaged, or incorrect, we will process a full refund to your original payment method.

Once the issue has been reviewed and the refund is approved, the refund will be processed within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved, please contact us at support@challengejewelry.com.